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I've been playing Ultimate Team for several years now and purchased FIFA 16 at the start of this month. However only days after purchasing this year's title I received a message on my Xbox One when it attempted to connect to EA Server's informing me that my account had been locked and to contact EA Support.

I've been playing Ultimate Team for several years now and purchased FIFA 16

I've been playing Ultimate Team for several years now and purchased FIFA 16 at the start of this month. However only days after purchasing this year's title I received a message on my Xbox One when it attempted to connect to EA Server's informing me that my account had been locked and to contact EA Support.

I done this accordingly and the advisor attempted to unlock my account only to tell me, much to my astonishment, that he was unable to because my account was under investigation(!) but was unable to provide any real details as to why - only making reference to the fact that I had only played several games and had around 700k fifa 16 coins.

I explained that Web App access had been available for some time so I had been heavily trading prior to purchasing the game so I could build towards having a good starting team, the same as I do each year. The advisor advised me to contact the accountdisputes email inbox with this information, as well as adding a note on to my account.

The only correspondence I received from EA was once I had contacted this advisor and that was in the form of an automated email that read along the lines of "We have received your message regarding the action taken on your account and that EA's Terms of Service team were looking in to the issue".

I subsequently received a copy of their Terms of Service but having read it several times I could find nothing that I would be in violation of so emailed the accountdisputes informing them of this.

After a couple of weeks or so I finally received the following response to the investigation:

Thank you for contacting us regarding the action that was taken on your account.

The action pertains to the following violation:

"Promote, encourage or take part in any activity involving hacking, cracking, phishing, taking advantage of exploits or cheats and/or distribution of counterfeit software and/or virtual currency/items."

After thoroughly investigating your account and concern, we found that your account was actioned correctly and will not remove this sanction from your account.

I'll be honest, I don't even know what the majority of they things are! At the age of 30 I'm sure you can imagine I can only really squeeze in a game of FIFA on the odd occasions when life allows but am fortunate enough that I have a job where I have access to the Web App which allows me to trade a lot.

I have had this account since I first got an Xbox 360 some years ago and have done absolutely nothing different this year from what I do each year in Ultimate Team.

Does anyone know why this might have happened to my account and more importantly, what can be done to have it unlocked?

I find it incredulous that I have paid £50 for a game only to be stopped from accessing any of the online features, and the main reason for me purchasing the title on a yearly basis, through absolutely no fault of my own after only a few days of owning it.

What's more is that I can no longer even play FIFA 15 Ultimate Team online!

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